Privacy Policy

1. Introduction

Jack Services, Inc. ("Jack," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our website, SMS messaging service, and mobile applications.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, phone number, email address, and mailing address
• Property Information: Home address, property details, and photos/videos of your property
• Service History: Records of services requested, estimates, appointments, and completed work
• Payment Information: Billing address and payment card details (processed securely through our payment processor)
• Communications: SMS messages, chat history, and call recordings with your consent

Automatically Collected Information

• Device information and browser type
• IP address and location data
• Usage data and interaction with our services
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information for the following purposes:

• To provide and maintain our home maintenance services
• To communicate with you via SMS, email, or phone about service requests, estimates, appointments, and job updates
• To process payments and send invoices
• To connect you with vetted service professionals
• To improve our services and develop new features
• To send promotional offers and updates (with your consent)
• To comply with legal obligations

4. SMS Communications

When you provide your phone number and consent to receive SMS messages from Jack, you agree to receive:

• Service quotes and estimates
• Appointment confirmations and reminders
• Job status updates
• Invoice and payment notifications
• Promotional offers (if you have opted in to marketing messages)

Message Frequency: Message frequency varies based on your service activity.

Message and Data Rates: Message and data rates may apply depending on your mobile carrier plan.

Opt-Out: You can opt out of SMS messages at any time by replying STOP to any message. Reply HELP for assistance.

5. Information Sharing

We may share your information with:

• Service Professionals: Licensed and insured contractors who perform services at your property
• Service Providers: Third-party companies that help us operate our business, including:
  • Twilio (SMS messaging)
  • Stripe (payment processing)
  • Cloud hosting providers
• Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. We may retain certain information for longer periods as required by law or for legitimate business purposes.

8. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Opt-Out: Opt out of marketing communications

To exercise these rights, please contact us using the information below.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: